Terms & Conditions

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Homewood Spa Attire

We recommend guests wear comfortable, loose-fitting clothes when arriving for a treatment and all day spa guests will be offered a robe and footwear.

Hotel guests are very welcome to wear their robe and flip-flops from their room to the spa for a treatment or to use the wet facilities, but we respectfully ask that robes are not worn when in the bar or restaurant.

Swimwear is essential when using the pools, sauna and steam room and guests are required to wear their own underwear for their treatment. Our therapists are trained to respect client modesty at all times.

Arrivals We ask that you arrive 10-15 minutes ahead of your treatment time or the start of your day spa experience so that you have time to change if you wish, and review your medical questionnaire. Please be aware that a late arrival will mean a shorter/cancelled treatment.

Booking Policy

To book a treatment or day spa experience, full pre-payment is required at the time of booking.

Cancellation Policy

No charge will be made for spa treatments cancelled with 48 hours notice, and we do ask for 7 days notice should you need to cancel or reschedule a day spa package. If you need to cancel after this time, a charge will be made for the full amount; however, if we are able to re-sell the appointment or package then you will be able to reschedule and have the payment credited to your new treatment time/day spa experience.

Disabled access

There is no disabled access to the spa.


Smoking is not permitted in or outside any part of the hotel or spa.

Health concerns Please let us know about any medical conditions or concerns at the time of booking so that we can tailor any treatments accordingly. Our therapists are trained to offer suitable treatments to anyone who is undergoing treatment, has been affected by or is in recovery from cancer, so please give details at the time of booking so your treatments can be tailored to suit.


Many of our treatments can be enjoyed, or tailored specifically for you, when you are pregnant, but please ask for more details when booking if you have any concerns. We do recommend waiting until after the first trimester if you’d like a body treatment.


We have a limited number of lockers for spa guests but request you leave valuables at home where possible, as we cannot accept responsibility for any loss or damage. Don’t forget to check your robe pockets before heading back into the reception.


Children under the age of 16 are not permitted in the spa. Children aged 16 or 17 are permitted to use the spa only if accompanied by an adult for the duration of their visit.